Cookie Policy

Last Updated:

Crazy Egg uses cookies on this website. By use of this site, you accept the use of cookies in accordance with this Cookie Policy. You may disable use of cookies on this site through your browser settings.

  1. Overview of Cookies

    Cookies are small files that are downloaded by a browser when a set is visited. Cookies are returned to an originating site and/or third party site on subsequent visits. Cookies may serve several functions, including remembering user preferences, visited pages, time and dates, and other metrics.

  2. Types of Cookies Placed on the Site

    Crazy Egg's uses first-party cookies (small text files that Crazy Egg stores locally on your computer) on Client Sites for one or more of the following purposes:

    • User identification and authentication

    • User preference storage

    • A/B performance testing

    • Usage pattern assessment and traffic analysis

    • Advertisement performance assessment

    Cookies placed by Crazy Egg do not include personally identifiable information such as name, phone number, e-mail address or mailing address, nor does Crazy Egg link cookies to such personally identifiable information in our servers or databases.

  3. Cookies Used on this Site

    Some of the cookies that we use on this site, and the purposes for which these cookies are used, are provided below. Please note that this list is not exhaustive; additional cookies may be added, and we may update or remove the cookies below.

    Cookie Name(s) Source Duration Purpose
    Cookies set directly by app.crazyegg.com and www.crazyegg.com
    _crazyegg Crazy Egg Session (auto-deletes you quit your browser) Remembers information related to marketing page features.
    _session Crazy Egg Session (auto-deletes you quit your browser) Remembers information related to marketing page features.
    ce_login Crazy Egg 1 year Remember the last email address you used to login
    ce_signup_flow Crazy Egg 1 year Remember the signup flow you saw
    ce_signup_partner Crazy Egg 1 year Remember the signup partner you were referred from
    ce2ab Crazy Egg 5 years Store page variants assigned to visitors for A/B performance testing
    ceac Crazy Egg 1 year Account ID number
    cean Crazy Egg 1 month Anonymous ID number
    cehc Crazy Egg Session (auto-deletes the browser is shut down) Share user information with CrazyEgg's Help Center
    celi Crazy Egg Session (auto-deletes the browser is shut down) Logged-in Status
    cean_assoc Crazy Egg 1 month Associates Anonymous ID with logged-in user
    expire_time Crazy Egg 55 minutes Expiration time for Signed URLs
    first_snapshot_url Crazy Egg 1 year Stores website URL used to create first Snapshot
    gdpr_consent Crazy Egg 365 days Remember if user gave consent
    referrer-tracked Crazy Egg Session (auto-deletes the browser is shut down) Flag to not track referrer more than once
    sharing_[item_code] Crazy Egg 30 minutes Shared item code
    sid Crazy Egg Session (auto-deletes the browser is shut down) Identify logged-in users
    Cookies set directly by www.crazyegg.com/blog
    hide_overlay Crazy Egg 1 year Flag to stop showing overlay on blog
    Cookies set directly by help.crazyegg.com
    PLAY_SESSION Help Scout 1 year Session cookie
    Cookies set by the Crazy Egg tracking script
    _ceir, is_returning Crazy Egg 5 years Track whether a visitor has visited the site before
    _CEFT Crazy Egg 1 year Store page variants assigned to visitors for A/B performance testing
    _cer.s Crazy Egg Recording session (expires when the browser is shut down) Track a recording visitor session unique ID, tracking host and start time
    _cer.v Crazy Egg Up to 31 days (expires on the first of the month) Track whether a visitor has visited the site before
    _ce.s Crazy Egg 5 years Track a recording visitor session unique ID, tracking host and start time
    Cookies set by third-party services installed on this site
    __ar_v4 DoubleClick (advertising service from Google) 5 years Advertisement conversion rate tracking
    _gid Google Analytics 24 hours Uses to distinguish users.
    _ga Google Analytics 24 hours Unique visitor ID
    _gat Google Analytics 10 minutes Request rate throttling
    _gat_gtag_UA_[id] Google Analytics 24 hours Track user behavior in videos
    ki_r, ki_s, ki_t, ki_u Qualaroo 5 years Customer surveys
    driftt_eid Drift 2 years End user identifier token
    driftt_aid Drift 1 month Anonymous identifier token
    driftt_sid Drift 1 month Identifier token for specific browser session
    DFTT_LEAD_HAS_PREV_IDENTIFIED and DFTT_END_USER_PREV_BOOTSTRAPPED Drift 1 month Provide chat support via Drift.
    fr Facebook 90 days Used for Facebook Ads
    fr Facebook Session (auto-deletes you quit your browser) Used for Facebook Ads
    _fbp Facebook 6 months Used for Facebook Ads
    uvc Add This 24 hours Used to allow visitors to share pages from the blog on social media
    __cfduid Cloudflare 1 year Used to identify individual clients (anonymously) behind a shared IP address and apply security settings on a per-client basis
    NID Google 6 months Used by Google to store user preferences
    _drip_client_[id] Drip 24 hours Drip email cookie

    Beside cookies, we also use the browser local and session storage, which is similar to cookies (local files that store information), but work a bit differently technically.

    Cookie Name(s) Source Duration Purpose
    Set directly by app.crazyegg.com and www.crazyegg.com
    ce_clock Crazy Egg 24 hours Stores the difference between the user local clock and the Crazyegg server clock for more precise events time tracking, and the user IP for IP blocking purposes.
    ce_asset Crazy Egg Expires when the browser tab is closed Stores an index of assets urls (stylesheets, images, fonts) that where already collected for the current recording.
    Set by third-party services installed on this site
    cf_use_ob Cloudflare Until end of session CloudFlare cookie to identify trusted web traffic
    cf_ob_info Cloudflare Until end of session CloudFlare cookie to identify trusted web traffic

  4. To Block or Remove Cookies

    If you would like to block, remove, or opt-out of the placement of cookies by Crazy Egg, please see the instructions in our Privacy Policy, under the headings "Use of Cookies" and "Opting Out" page.

  5. Further Information

    For further information regarding cookies, please see www.allaboutcookies.org, or www.aboutcookies.org.