Outbound Interactive Voice Response (IVR) systems are transforming business-customer interactions by automating tasks like appointment reminders and payment confirmations. This frees up agents for more…

Successful organizations know that the more interconnected their communication channels are, the better they can perform overall. With UCaaS (Unified Communications as a Service) platforms,…

UCaaS and CCaaS sound so similar that people often confuse them for the same thing. And while they’re closely related, they aren’t quite the same….

IVR, also known as an interactive voice response system, is a technology used by businesses to communicate with customers through voice and touch-tone input. It…

Whether you’re looking to enter new markets or simply offer your existing customers a better experience, communication is key. Unfortunately, many businesses are still reliant…

Pumble is an emerging yet powerful team messaging application for businesses and teams of all sizes. It simplifies team communication by providing a central hub…

Your customers are everywhere—including the half a dozen social media and instant messaging platforms out there today. As you scale your business, you’ll encounter a…

Traditional call centers support one channel: voice. While simple and straightforward, this is no longer ideal in the age of a zillion marketing and communications…