Sales

Finding and hiring the right talent is what can ultimately set your call center apart from your competitors. But hiring isn’t easy—and the many books…

For many job seekers, the role of a call center agent is not atop their list of dream employment opportunities. Simply put, it doesn’t have

Since 2003, the National Do Not Call Registry has prevented telemarketers from pestering Americans with unwanted calls. The registry tells registered companies which telephone numbers

No matter which of the 23 kinds of call centers you operate, your customer service performance levels are critical—which means knowing how to measure them

In the world of call centers, the difference between a frustrated customer hang-up and a satisfied resolution often comes down to just a few words. 

Overflow call center services offer up their own customer service teams to handle incoming calls on another company’s behalf whenever its agents have too much

Is waking up just too hard to do? If so, a third-party wake-up call service may be the answer for you.  Instead of relying on

There’s no other way to put it: call avoidance can cost call center agents their jobs if they don’t address it, and the most common