IT

Creating effective call flows can be a game-changer for your company’s customer support team, but they’re easy to get wrong. When that’s the case, your…

A business continuity plan is a critical document that details how a call center will operate and recover during and after an unexpected event or

To start a call center without breaking the bank, go the virtual route. A virtual call center allows employees to work remotely in any location

There are a lot of ways you can reduce average hold times in your call center. Some involve complicated, multi-step processes that require a ton

Sometimes you only need to enter a simple password before you can gain access to a given application. In other cases, like when your user

The best healthcare call center software improves the patient experience AND optimizes internal workflows to keep your practice running smoothly. The wrong one can leave

Call center shrinkage refers to the percentage of time your customer support agents are on the clock but unavailable to take calls. This is the

There are people out there who strive to hit the 100% mark in everything they do, from school papers to personal fitness and customer satisfaction.