Your content marketing strategy influences how you reach your audience. If you don’t have a content strategy, now’s the time to create one. Many businesses feel overwhelmed about where to…
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Best SIP Trunk Providers for Upgrading a Legacy PBX System
After a year of evaluating over 30 SIP trunk providers, UCaaS platforms, business phone systems, and call center solutions, Nextiva is the top choice for…
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How to Start a Call Center The Cheap and Simple Way
To start a call center without breaking the bank, go the virtual route. A virtual call center allows employees to work remotely in any location…
13 WordPress Website Examples (+The Themes You Can Use)
WordPress powers 43% of all websites on the internet, making it a go-to website builder and content management system. It’s also flexible and affordable, with…
How to Edit Code in WordPress When You’re Brand New To It
If you’re new to WordPress, you might be a bit hesitant about editing code on the platform for the first time. However, you might also…
How to Remove WordPress Themes and The Way You Should Do It
Themes enable you to sample and change the appearance of your website. On WordPress, there are four primary ways to remove themes. In particular, one…
FOMO Marketing: Most Do It Wrong (+How to Do It Right)
We all have those moments where we just can’t pass up an opportunity. It’s everything we want at the price we want. It’s presented to…
9 Call Center Interview Questions That Expose #1 Prospects
Hiring agents for your call center can be hard. You publish one job posting, receive a mountain of applications, and your real work doesn’t even…
How to Reduce Hold Time in a Call Center in 1 Swift Action
There are a lot of ways you can reduce average hold times in your call center. Some involve complicated, multi-step processes that require a ton…
Out of All The Ecommerce Challenges, These 7 Are Fatal
While the B2C ecommerce industry grows at a compound annual rate that’s already over 10% per year, individual online retailers continue to face a lot…
Ecommerce Roles: The Best Roles To Make Big Money
With the global ecommerce industry steadily growing each year, it’s clear that retail is transforming to accommodate more and more of online shopping’s share of…
The IVR Authentication Procedure Least Prone to Fraud
Sometimes you only need to enter a simple password before you can gain access to a given application. In other cases, like when your user…
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