Nonstop customer calls can quickly strain your customer support resources and leave your customers feeling underserved and underappreciated. That’s why you need to have a…

Porting a number to Google Voice involves transferring your phone number from your current carrier to Google Voice’s cloud-based communications platform. It’s a modern solution…

When most people think of call centers, they tend to think of some negative stereotypes—and they wouldn’t be entirely wrong. The work environment can be…

More businesses are using call forwarding than ever before. If you’re in the small percentage of companies who aren’t, you’re missing out—not just because it…

A contact center is like a call center on steroids; in addition to providing customer service via voice calls, a contact center offers customers a…

As a call center manager, it’s your job to ensure peak performance and growth. But how do you know if your team measures up? The…

Imagine the ease your callers would feel if they were ushered down a clear, easy-to-understand path to answer their query instead of interacting with a…

Are you planning to switch from an on-premises communication setup to a cloud-based UCaaS system? Maybe—like most companies who are making the change—you’re excited about…

If you need one or two numbers to add to your existing phone, Google Voice is an affordable choice for personal and lightweight business use….