Sales

Overflow call center services offer up their own customer service teams to handle incoming calls on another company’s behalf whenever its agents have too much…

Gamification can be a great way to help call center agents hit their KPIs and boost a call center’s overall metrics, but the wrong approach

Managing customer relationships is a vital piece of the contact center puzzle; the more you know about the needs and habits of your customers, the

Is waking up just too hard to do? If so, a third-party wake-up call service may be the answer for you.  Instead of relying on

There’s no other way to put it: call avoidance can cost call center agents their jobs if they don’t address it, and the most common

Digital content reigns supreme these days, and consumers are particularly hungry for video and interactive content. Floik aims to be a comprehensive solution for creating

The truth is, if your website doesn’t provide a good user experience (UX), your customers are less likely to return. Great UX design is vital

You are always going to have to create CRM system to some extent. How you segment your customers, the data you want to track, the