IT

A good business makes a good impression—and for many organizations, the first touchpoint they have with customers is through their interactive voice response (IVR) menu….

Most successful business owners know the importance of hiring people who both specialize in their roles and can collaborate effectively with their colleagues. The same

If you’ve ever worked at a call center, you know the conversation of KPIs and performance metrics is never-ending. At a certain point, it just

UDP (User Datagram Protocol) is a transport layer network protocol that provides a fast and efficient means of transmitting data. It doesn’t always provide a

When it comes to managing inbound calls, businesses often debate between answering services and call center services. On the one hand, you can route calls

If you’ve noticed that most IVR (Interactive Voice Response) scripts sound the same, that’s because, well, they are the same. This isn’t by accident. There’s

Call center quality assurance (QA) is crucial for the success of any contact center, no matter its size or industry. Implementing call center QA criteria

If you’ve ever navigated an entire phone menu just so you could reach a human at the end, that was probably an Interactive Voice Response