IT

Freshdesk is a strong help desk solution–it intuitively converts your customer emails into tickets so your team can easily manage and prioritize them. Not only…

Talkdesk is a fully-fledged cloud-based Contact Center as a Service (CCaaS) platform that’s known for reliability. It also strikes a perfect balance between being easy

NICE CXone is a cloud-native customer experience (CX) platform that deserves strong consideration from enterprises seeking to consolidate their CX stacks into a single unified

If your business is in need of a cloud-based contact center solution that prioritizes both customer experience and agent empowerment—while also leveraging AI to automate

You can set up a virtual call center with whatever device you’re using to read this post and the right software. You don’t need any

Today, video conferencing is the most popular way to conduct meetings for remote teams and other groups of people in different locations. For the most

Conference bridge calls are like virtual meeting rooms where people can join discussions remotely from any location. Getting everyone on the call may seem challenging,

Managing any type of call center involves much more than overseeing day-to-day operations and managing your workforce. It’s about creating an environment where customers are