A good business makes a good impression—and for many organizations, the first touchpoint they have with customers is through their interactive voice response (IVR) menu….

If you’ve ever worked at a call center, you know the conversation of KPIs and performance metrics is never-ending. At a certain point, it just…

UDP (User Datagram Protocol) is a transport layer network protocol that provides a fast and efficient means of transmitting data. It doesn’t always provide a…

UCaaS and CPaaS are two cloud-based solutions that aptly meet modern communication and collaboration needs. Both enable audio, video, and chat conferencing as well as…

When it comes to managing inbound calls, businesses often debate between answering services and call center services. On the one hand, you can route calls…

If you’ve noticed that most IVR (Interactive Voice Response) scripts sound the same, that’s because, well, they are the same. This isn’t by accident. There’s…

Call center quality assurance (QA) is crucial for the success of any contact center, no matter its size or industry. Implementing call center QA criteria…

If you’ve ever navigated an entire phone menu just so you could reach a human at the end, that was probably an Interactive Voice Response…

As more and more companies are building their call center operations around VoIP and IVR technology, many are now adding visual IVR to the mix….

Squaretalk offers a budget-friendly, adaptable, and intuitive cloud communication platform to enhance your sales and support teams’ performance and productivity. Its vast selection of local,…

As Voice over Internet Protocol (VoIP) systems continue to grow in popularity, so too do the exploits that criminals are using to defraud these networks….

Call centers are all about speed, but in the race to be as helpful and efficient as possible, many companies might be leaving themselves open…

Toll fraud happens when scammers illegally access a company’s phone system to call high-cost, premium-rate numbers. It is a serious issue in telecommunications, costing the…

Imagine customer service that never sleeps—meaning you’ll face no late-night support scrambles and won’t have to worry about the limitations of human schedules and resources….

Interactive Voice Response (IVR) payments allow customers to handle purchases and pay bills by interacting with an automated system. This means your customers no longer…

IVR surveys are a set of pre-recorded automated questions customers can answer via voice or phone keypads. Aside from the benefits IVR systems themselves provide—like…

Unified Communications (UC) brings together a wide range of communication methods—such as phone calls, video chats, and instant messaging—into a single platform. This integration makes…