IT

The best call center software for you depends (almost entirely) on the number of agents you have. It sounds like an overly simplified approach, but…

Sitting on the phone listening to the same hold music over and over is very few people’s idea of a good time. Accordingly, if you

CallHippo is an affordable virtual phone system and contact center solution for businesses. We recommend it for smaller startups with one to five users on

We know the frustration of hearing voices reverberating during a conversation.  Don’t let mic echo disrupt your meetings. Try one of these straightforward fixes so

The bad news is that, if you’re an Apple user, there’s no built-in iPhone call recording feature you can use. The good news? There’s a

Google Voice is a voice over internet protocol (VoIP) phone service that allows you to make and receive calls from anywhere in the world without

There are lots of reasons you might need to record a phone call: important meetings, interviews, over-the-phone training sessions, verbal agreements, or even to preserve

Mastering the skills required to become a good call center agent is worth your while. With more remote call center jobs than ever before, skilled