IT

Call blocking technology can help fight off scammers and other unwanted telephone calls, but it still has its limitations.  For one, it doesn’t stop scammers…

Nonstop customer calls can quickly strain your customer support resources and leave your customers feeling underserved and underappreciated. That’s why you need to have a

Porting a number to Google Voice involves transferring your phone number from your current carrier to Google Voice’s cloud-based communications platform. It’s a modern solution

When most people think of call centers, they tend to think of some negative stereotypes—and they wouldn’t be entirely wrong. The work environment can be

As a call center manager, it’s your job to ensure peak performance and growth. But how do you know if your team measures up? The

If you need one or two numbers to add to your existing phone, Google Voice is an affordable choice for personal and lightweight business use.

Genesys Cloud is an enterprise-level contact center and business communications platform. It’s a scalable option for global organizations with thousands of employees—particularly for contact centers

Twilio lets IT professionals build custom communication apps for contact centers and omnichannel customer engagement. We don’t recommend it unless you have an in-house development