IT

A call flow diagram serves as a general visual roadmap for how callers can expect to progress through an interactive voice response (IVR) system. It…

A call path is the journey a phone call travels from the moment you press send until it reaches the person on the other end

IVR (interactive voice response) phone systems are often the first line of contact between a business and its customers. This means that any technical flaw

If you have the budget for an IVR system, Nextiva’s Advanced IVR is the best choice.  But what if you don’t have the money and

Most online resources about Interactive Voice Response (IVR) compliance only focus on the Payment Card Industry Data Security Standard (PCI DSS). That’s usually a mistake,

Nobody likes being put on hold. In fact, research shows that the chances of someone hanging up increase dramatically after just one minute.  Of course,

If your phone has been ringing off the hook with unwanted calls from unknown numbers, there’s a good chance your phone number found its way

If you’re considering investing in an Interactive Voice Response (IVR) system, the first thing you might notice is pricing isn’t always super straightforward. There’s a