Looking for a quick method for hiding a page title in WordPress? Here it is: Go to “Pages,” then “All Pages.” Hover over a page,…
Today's Eggspert
Exactly What Calls To Map Out With a Call Flow Diagram
A call flow diagram serves as a general visual roadmap for how callers can expect to progress through an interactive voice response (IVR) system. It…
A Call Path Is The Route Your Call Takes to Connect. And?
A call path is the journey a phone call travels from the moment you press send until it reaches the person on the other end…
Call Center Agent: Why the Dreaded Role Still Lives On
For many job seekers, the role of a call center agent is not atop their list of dream employment opportunities. Simply put, it doesn’t have…
The Only IVR Testing Tools Needed (+Where to Get Them)
IVR (interactive voice response) phone systems are often the first line of contact between a business and its customers. This means that any technical flaw…
How to Set Up a WordPress Contact Form: Plugin or Editor?
If you’re ready to set up a contact form on your website but aren’t sure if going the plugin route or using an editor is…
The Best Free IVR (+ a Paid One That’s Budget-Friendly)
If you have the budget for an IVR system, Nextiva’s Advanced IVR is the best choice. But what if you don’t have the money and…
1200x628px Is Good For WordPress Featured Image Size, But…
A lot of websites set their featured image size at 1200x628px because this generally works well across most WordPress themes and page layouts. But that…
IVR Compliance: What Matters Other Than Payment Processing
Most online resources about Interactive Voice Response (IVR) compliance only focus on the Payment Card Industry Data Security Standard (PCI DSS). That’s usually a mistake,…
Ecommerce Automation: How to Make More $ While Doing Less
Even if you’re already making a profit with an established ecommerce business, you can likely boost your bottom line without any extra effort by automating…