While the B2C ecommerce industry grows at a compound annual rate that’s already over 10% per year, individual online retailers continue to face a lot…
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Ecommerce Roles: The Best Roles To Make Big Money
With the global ecommerce industry steadily growing each year, it’s clear that retail is transforming to accommodate more and more of online shopping’s share of…
The IVR Authentication Procedure Least Prone to Fraud
Sometimes you only need to enter a simple password before you can gain access to a given application. In other cases, like when your user…
What Is WordPress Hosting (+ The Type You Should Use)
Website hosting, including WordPress website hosting, is one of the most important aspects of building and managing an online business. By simply choosing an inferior…
Why a Smart IVR Is Harder to Make Work Than Most Realize
If AI could get tired of being talked about, it probably would by now. Instead, it’s getting shoehorned into just about every facet of everyday…
#1 Software To Use To Build A Call Center Knowledge Base
A call center’s knowledge base includes vital information about its overarching business, including everything from standard operating procedures and company policies to troubleshooting guides and…
3 Ecommerce Success Stories & How To Beat The Odds Too
With millions of ecommerce websites currently on the internet, shining the spotlight on your own business and finding success is far more challenging than before. …
Call Center Shrinkage <30% Is Good (+To Do’s If It’s More)
Call center shrinkage refers to the percentage of time your customer support agents are on the clock but unavailable to take calls. This is the…
100% Call Center Adherence Isn’t The Goal – Here’s What Is
There are people out there who strive to hit the 100% mark in everything they do, from school papers to personal fitness and customer satisfaction….
What a Multi-Level IVR Has That a Traditional One Doesn’t
While interactive voice response (IVR) systems provide business call centers with automated call routing and convenient self-service options for their customers, a single-level option can…