Today's Eggspert

Unified Communications (UC) brings together a wide range of communication methods—such as phone calls, video chats, and instant messaging—into a single platform. This integration makes…

When cloud computing first burst onto the scene, not many people realized we were making a leap in computer technology as big as the invention…

TCP (Transmission Control Protocol) is a transport layer network protocol that is essential to how computers communicate. It’s commonly used for sending emails, transferring files,…

Outbound Interactive Voice Response (IVR) systems are transforming business-customer interactions by automating tasks like appointment reminders and payment confirmations. This frees up agents for more…

These days, firewalls aren’t just a part of building construction. More often, the term refers to a key component of your network security. Firewalls work…

Successful organizations know that the more interconnected their communication channels are, the better they can perform overall. With UCaaS (Unified Communications as a Service) platforms,…

UCaaS and CCaaS sound so similar that people often confuse them for the same thing. And while they’re closely related, they aren’t quite the same….

IVR, also known as an interactive voice response system, is a technology used by businesses to communicate with customers through voice and touch-tone input. It…

Whether you’re looking to enter new markets or simply offer your existing customers a better experience, communication is key. Unfortunately, many businesses are still reliant…