Today's Eggspert

If you’ve ever navigated an entire phone menu just so you could reach a human at the end, that was probably an Interactive Voice Response…

As more and more companies are building their call center operations around VoIP and IVR technology, many are now adding visual IVR to the mix….

Squaretalk offers a budget-friendly, adaptable, and intuitive cloud communication platform to enhance your sales and support teams’ performance and productivity. Its vast selection of local,…

As Voice over Internet Protocol (VoIP) systems continue to grow in popularity, so too do the exploits that criminals are using to defraud these networks….

Call centers are all about speed, but in the race to be as helpful and efficient as possible, many companies might be leaving themselves open…

Toll fraud happens when scammers illegally access a company’s phone system to call high-cost, premium-rate numbers. It is a serious issue in telecommunications, costing the…

Imagine customer service that never sleeps—meaning you’ll face no late-night support scrambles and won’t have to worry about the limitations of human schedules and resources….

Interactive Voice Response (IVR) payments allow customers to handle purchases and pay bills by interacting with an automated system. This means your customers no longer…

IVR surveys are a set of pre-recorded automated questions customers can answer via voice or phone keypads. Aside from the benefits IVR systems themselves provide—like…