Finding the time and effort to transcribe important customer service, sales, and other essential calls can be a major hassle for many businesses. If you’ve…
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Dial-in Conference Calls are Useless. Except in 2 Cases
Today, video conferencing is the most popular way to conduct meetings for remote teams and other groups of people in different locations. For the most…
Stop Hitting Snooze for Good With This Wakeup Call Service
Is waking up just too hard to do? If so, a third-party wake-up call service may be the answer for you. Instead of relying on…
2 Easy Ways to Join a Conference Bridge Call (+Tips for a Smooth Call)
Conference bridge calls are like virtual meeting rooms where people can join discussions remotely from any location. Getting everyone on the call may seem challenging,…
Out Of All The Tips On Call Center Management, 5 Are Legit
Managing any type of call center involves much more than overseeing day-to-day operations and managing your workforce. It’s about creating an environment where customers are…
The Best Live Chat Software for Sales & Customer Service
Live chat is always part of a larger ecosystem–usually sales or customer service. Despite the simplicity, tossing a widget on your website and hoping for…
16 Best Business Phone Systems (2024 Review)
After researching 29 different phone systems, we found Nextiva to be the best for most. It has solutions for every type of business, from brand…
An Offshore Call Center is Worth It, But Not For Savings
An offshore call center is a company dedicated to making and receiving calls on behalf of another business that’s located in a different country. While…
How to Stop Ghost Calls and Why You Should Report Them
Imagine your phone rings and you answer it to find absolutely nothing on the other end—no voices, background noises, or static of any kind. This…
TCP vs UDP: Do You Care About Packet Loss or Delay?
TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) are transport network protocols that enable communication between computers over the internet. In general, TCP is…