A call center workflow is a pre-planned set of processes, tasks, and steps that can help agents resolve incoming customer service inquiries by following consistent…
Today's Eggspert
The Appeal of UCaaS Is Clear, But What About the Price?
Remember the early days of the internet, when you still had to juggle a dozen different communication tools? There were emails for this, video calls…
Call Center BPO: Hand Over Back-Office Duties vs. Calls
Business process outsourcing (BPO) is a method of hiring another company to conduct some of your business’s core operations and functions. For many people, one…
Cut Wait Times With These 6 Call Center Queuing Tactics
Sitting on the phone listening to the same hold music over and over is very few people’s idea of a good time. Accordingly, if you…
Tailor Brands Review (2024)
Tailor Brands is an all-in-one business creation, management, and growth platform. It can help with everything from incorporating an LLC and creating a logo to…
What To Say In Every Call to Ensure Call Center Compliance
Every call made by every agent in your call center must meet stringent compliance requirements. Failing to do so even once can subject your business…
How to Record a Phone Call The Legal + Caller-Friendly Way
There are lots of reasons you might need to record a phone call: important meetings, interviews, over-the-phone training sessions, verbal agreements, or even to preserve…
Once Reps Master Call Handling, Sales Volume Takes Off
Call centers with high conversion rates and sales numbers have one thing in common: they all have well-trained agents with solid call handling skills. Whether…
How to Become a Good Call Center Agent and Get Promoted
Mastering the skills required to become a good call center agent is worth your while. With more remote call center jobs than ever before, skilled…
4 Signs You Need Overflow Call Center Services
Overflow call center services offer up their own customer service teams to handle incoming calls on another company’s behalf whenever its agents have too much…