Porting a number to Google Voice involves transferring your phone number from your current carrier to Google Voice’s cloud-based communications platform. It’s a modern solution…
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5 Call Center Statistics That Say The Stigma Is Changing
When most people think of call centers, they tend to think of some negative stereotypes—and they wouldn’t be entirely wrong. The work environment can be…
The 6 Best Ways To Measure Call Center Service Levels
No matter which of the 23 kinds of call centers you operate, your customer service performance levels are critical—which means knowing how to measure them…
14 Call Center Scripts That Guarantee Customer Satisfaction
In the world of call centers, the difference between a frustrated customer hang-up and a satisfied resolution often comes down to just a few words. …
3 Unexpected Benefits You Get With Call Forwarding
More businesses are using call forwarding than ever before. If you’re in the small percentage of companies who aren’t, you’re missing out—not just because it…
Best Enterprise Contact Center Solutions Compared
A contact center is like a call center on steroids; in addition to providing customer service via voice calls, a contact center offers customers a…
If Your Call Center Benchmarks Are Here, You’re On Track
As a call center manager, it’s your job to ensure peak performance and growth. But how do you know if your team measures up? The…
This One Action Guarantees an IVR Call Flow Customers Love
Imagine the ease your callers would feel if they were ushered down a clear, easy-to-understand path to answer their query instead of interacting with a…
The Only Way To Execute A UCaaS Migration Under Budget
Are you planning to switch from an on-premises communication setup to a cloud-based UCaaS system? Maybe—like most companies who are making the change—you’re excited about…
The Only Way to Do Call Center Disaster Recovery Training
When disaster strikes at your call center, every second counts—because without access to critical systems and data, your customer service can grind to a halt. …