How to Recognize and Defend Against 5 Common VoIP Fraud Tactics
As Voice over Internet Protocol (VoIP) systems continue to grow in popularity, so too do the exploits that criminals are using to defraud these networks….
The Complete Call Center Fraud Prevention Checklist
Call centers are all about speed, but in the race to be as helpful and efficient as possible, many companies might be leaving themselves open
How To Set Up IVR Payment Without Storing Credit Card Data
Interactive Voice Response (IVR) payments allow customers to handle purchases and pay bills by interacting with an automated system. This means your customers no longer
8 IVR Survey Tips: Get Vital Feedback Instead of Noise
IVR surveys are a set of pre-recorded automated questions customers can answer via voice or phone keypads. Aside from the benefits IVR systems themselves provide—like
What is TCP and Why Is It Too Reliable for Making Calls?
TCP (Transmission Control Protocol) is a transport layer network protocol that is essential to how computers communicate. It’s commonly used for sending emails, transferring files,
What Is a Firewall and How Do I Know If It’s Working?
These days, firewalls aren’t just a part of building construction. More often, the term refers to a key component of your network security. Firewalls work
10 Standard UCaaS Features + 7 Cutting-Edge Capabilities
Successful organizations know that the more interconnected their communication channels are, the better they can perform overall. With UCaaS (Unified Communications as a Service) platforms,
NimbleWork Review
Finding a management system that integrates smoothly with your company’s workflow can be a daunting task. With so many options available, how do you know