TCP vs UDP: Do You Care About Packet Loss or Delay?
TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) are transport network protocols that enable communication between computers over the internet. In general, TCP is…
Call Masking Is Legal, But Is It Actually Valuable?
Call masking is a service that allows you to replace your phone number temporarily with a stand-in or proxy number. Often a standard feature of
7 Ways To Streamline Any IVR Menu + 5 Snags To Avoid
A good business makes a good impression—and for many organizations, the first touchpoint they have with customers is through their interactive voice response (IVR) menu.
Answering Services or Call Center Services? Neither. Here’s Why.
When it comes to managing inbound calls, businesses often debate between answering services and call center services. On the one hand, you can route calls
14 IVR Script Examples That Work Again and Again
If you’ve noticed that most IVR (Interactive Voice Response) scripts sound the same, that’s because, well, they are the same. This isn’t by accident. There’s
Call Center Avoidance = Poor Culture (Here’s an Easy Fix)
There’s no other way to put it: call avoidance can cost call center agents their jobs if they don’t address it, and the most common
Squaretalk Review
Squaretalk offers a budget-friendly, adaptable, and intuitive cloud communication platform to enhance your sales and support teams’ performance and productivity. Its vast selection of local,
Printful Review
Printful is a popular print-on-demand company that’s been helping entrepreneurs and businesses bring their designs to life since 2013. The company model is simple: customers