If you’ve noticed suspicious activity in your WordPress account, it’s important to change your sign-in credentials as soon as possible. Unfortunately, the process isn’t intuitive…
Today's Eggspert
Ecommerce Niches: 4 Places You Aren’t Looking But Should Be
Ecommerce is one of the fastest growing business models, and for good reason—it works. Finding your specific niche is the first step to establishing a…
Conversational IVR: Do Callers Really Want to Speak Freely?
The idea behind conversational IVR is simple: a customer speaks naturally to the IVR as they would with a real agent, and the system understands…
5 Call Queue Management Tips For Under A Minute Hold Times
Nobody likes being put on hold. In fact, research shows that the chances of someone hanging up increase dramatically after just one minute. Of course,…
How to Stop Spam Calls Today and Why You’re Getting A Ton
If your phone has been ringing off the hook with unwanted calls from unknown numbers, there’s a good chance your phone number found its way…
Of All the IVR Routing Methods, 4 Help Callers and Agents
The right IVR (Interactive Voice Response) routing strategy provides agents with a balanced workload and a higher chance of resolving issues on the first call. …
Ecommerce Analytics: The Best Data to Collect
The sheer amount of data associated with an ecommerce store can be highly intimidating, but its collection and analysis are also vital for any ecommerce…
Here’s The #1 Way to Create Dropdown Menus In WordPress
A dropdown menu is a graphical user interface (GUI) element on a website that reveals additional navigation options whenever a user clicks on or hovers…
4 IVR Pricing Structures (+ The One Your Wallet Will Love)
If you’re considering investing in an Interactive Voice Response (IVR) system, the first thing you might notice is pricing isn’t always super straightforward. There’s a…
IVR Analytics: Metrics That Say Your IVR System Is Working
When used correctly, an interactive voice response (IVR) system can increase business efficiency, improve customer satisfaction, and lower operational costs. But how do you know…