Talkdesk Review
Talkdesk is a fully-fledged cloud-based Contact Center as a Service (CCaaS) platform that’s known for reliability. It also strikes a perfect balance between being easy…
Nice CXone Review
NICE CXone is a cloud-native customer experience (CX) platform that deserves strong consideration from enterprises seeking to consolidate their CX stacks into a single unified
9 Customer Retention Strategies that Don’t Suck
Customer retention measures what percentage of your customers stay with your business over time. It’s essentially your brand’s ability to turn customers into repeat buyers
Five9 Review
If your business is in need of a cloud-based contact center solution that prioritizes both customer experience and agent empowerment—while also leveraging AI to automate
Out Of All The Tips On Call Center Management, 5 Are Legit
Managing any type of call center involves much more than overseeing day-to-day operations and managing your workforce. It’s about creating an environment where customers are
The Best Live Chat Software for Sales & Customer Service
Live chat is always part of a larger ecosystem–usually sales or customer service. Despite the simplicity, tossing a widget on your website and hoping for
16 Best Business Phone Systems (2024 Review)
After researching 29 different phone systems, we found Nextiva to be the best for most. It has solutions for every type of business, from brand
How to Stop Ghost Calls and Why You Should Report Them
Imagine your phone rings and you answer it to find absolutely nothing on the other end—no voices, background noises, or static of any kind. This