Cait Baker

PhoneBurner is a virtual phone service specifically for high-volume outbound calling. It works best for sales teams that want to leverage PhoneBurner’s power dialer software,…

OpenPhone is an ultra-simple phone system that’s suitable for solo use or teams of up to five people. It shines for its strong SMS messaging…

Aircall is a powerful business communication platform that’s particularly useful for small cloud-based call centers. It’s flexible enough to support inbound, outbound, and blended contact…

If you need one or two numbers to add to your existing phone, Google Voice is an affordable choice for personal and lightweight business use….

RingCentral and 8×8 are both top-tier options in the VoIP phone system and business communications space. While the two platforms have lots of similarities, we…

Genesys Cloud is an enterprise-level contact center and business communications platform. It’s a scalable option for global organizations with thousands of employees—particularly for contact centers…

Vonage and RingCentral are both business communication platforms with strong calling capabilities. We recommend RingCentral as the better option for most businesses due to its…

Twilio lets IT professionals build custom communication apps for contact centers and omnichannel customer engagement. We don’t recommend it unless you have an in-house development…

The best call center software for you depends (almost entirely) on the number of agents you have. It sounds like an overly simplified approach, but…

Aircall is a reliable cloud-based business phone system and call center solution. We recommend it for small teams with fewer than 100 agents who plan…