Author name: Cait Baker

We recommend Genesys for call centers with at least 1,000 agents who provide omnichannel support through phone, live chat, text, and social media. It’s infinitely customizable…

CallHippo is a simple and cost-effective virtual phone system. It’s a solid option for small teams with low-volume calling needs, and we typically recommend it

Nextiva is an incredibly popular provider in the business communications space. Its flagship products include an all-in-one customer experience platform and a standard business communications

You can set up a virtual call center with whatever device you’re using to read this post and the right software. You don’t need any

Getting your hands on a toll-free 800 number is easier than most people think. You can have your number set up and ready to use

A multi-line phone system is not just about the physical phone you choose, but also the systems it’s compatible with. Most business phone providers support

All VoIP services let your team make and take calls, set up business texting, collaborate with each other, manage auto attendants, and easily scale up