Author name: Cait Baker

The best healthcare call center software improves the patient experience AND optimizes internal workflows to keep your practice running smoothly. The wrong one can leave…

We recommend Genesys for call centers with at least 1,000 agents who provide omnichannel support through phone, live chat, text, and social media. It’s infinitely customizable

CallHippo is a simple and cost-effective virtual phone system. It’s a solid option for small teams with low-volume calling needs, and we typically recommend it

Nextiva is an incredibly popular provider in the business communications space. Its flagship products include an all-in-one customer experience platform and a standard business communications

3CX is a private branch exchange (PBX) provider and enterprise-grade business communications solution. You can use 3CX to run your own contact center or phone

If you need one or two numbers to add to your existing phone, Google Voice is an affordable choice for personal and lightweight business use.

Genesys Cloud is an enterprise-level contact center and business communications platform. It’s a scalable option for global organizations with thousands of employees—particularly for contact centers

Twilio lets IT professionals build custom communication apps for contact centers and omnichannel customer engagement. We don’t recommend it unless you have an in-house development