Call Center Avoidance = Poor Culture (Here’s an Easy Fix)
There’s no other way to put it: call avoidance can cost call center agents their jobs if they don’t address it, and the most common…
Squaretalk Review
Squaretalk offers a budget-friendly, adaptable, and intuitive cloud communication platform to enhance your sales and support teams’ performance and productivity. Its vast selection of local,
Printful Review
Printful is a popular print-on-demand company that’s been helping entrepreneurs and businesses bring their designs to life since 2013. The company model is simple: customers
How to Recognize and Defend Against 5 Common VoIP Fraud Tactics
As Voice over Internet Protocol (VoIP) systems continue to grow in popularity, so too do the exploits that criminals are using to defraud these networks.
The Complete Call Center Fraud Prevention Checklist
Call centers are all about speed, but in the race to be as helpful and efficient as possible, many companies might be leaving themselves open
How To Set Up IVR Payment Without Storing Credit Card Data
Interactive Voice Response (IVR) payments allow customers to handle purchases and pay bills by interacting with an automated system. This means your customers no longer
8 IVR Survey Tips: Get Vital Feedback Instead of Noise
IVR surveys are a set of pre-recorded automated questions customers can answer via voice or phone keypads. Aside from the benefits IVR systems themselves provide—like
What is TCP and Why Is It Too Reliable for Making Calls?
TCP (Transmission Control Protocol) is a transport layer network protocol that is essential to how computers communicate. It’s commonly used for sending emails, transferring files,