9 Customer Retention Strategies that Don’t Suck
Customer retention measures what percentage of your customers stay with your business over time. It’s essentially your brand’s ability to turn customers into repeat buyers…
Five9 Review
If your business is in need of a cloud-based contact center solution that prioritizes both customer experience and agent empowerment—while also leveraging AI to automate
How to Set Up a Virtual Call Center In Less Than an Hour
You can set up a virtual call center with whatever device you’re using to read this post and the right software. You don’t need any
The Easiest Way to Remove Personal Information From Google
If you’ve typed your name into Google and felt uneasy about how easy it is to find your personal information, the good news is it’s
Out Of All The Tips On Call Center Management, 5 Are Legit
Managing any type of call center involves much more than overseeing day-to-day operations and managing your workforce. It’s about creating an environment where customers are
How to Get a 1-800 Toll Free Phone Number in < 15 Minutes
Getting your hands on a toll-free 800 number is easier than most people think. You can have your number set up and ready to use
The Best Live Chat Software for Sales & Customer Service
Live chat is always part of a larger ecosystem–usually sales or customer service. Despite the simplicity, tossing a widget on your website and hoping for
Best Multi-Line Phone Systems for Small Businesses
A multi-line phone system is not just about the physical phone you choose, but also the systems it’s compatible with. Most business phone providers support